Property
Booking Conditions
Please read the conditions
below before you make a booking.
In any dispute, you will be deemed to have read and understood
all the conditions below.
If you are unsure, or do not understand anything, we will be
happy to help.
You can contact us on
the telphone/fax no. or the e-mail address at the bottom of this
page.
- Payment:
A fully-completed booking form must be accompanied by a non-returnable
deposit of 25% of the total rental. When we receive your booking
form and deposit, we will send you written confirmation. There
is no contract between us until this confirmation has been sent
and it acts as our acceptance of your booking, in accordance
with the conditions outlined here, subject to English Law and
jurisdiction. The balance due, shown on your deposit receipt,
must be paid not later than six weeks before departure If you
fail to pay the balance by the due date, we reserve the right
to treat the booking as cancelled, and you may be liable to pay
the cancellation charges up to 100% of the final balance payable.
N.B. Bookings with less than six weeks to go before arrival:
The full amount is payable at the time of booking.
- ELECTRICITY/PHONES/LINEN: NormaI use of electricity and end-of stay
cleaning charges are included in all prices, electricity usage
is based on average readings of meters in previous rental periods.
Excessive usage will be charged for. Electricity may be charged
for during winter or out of season lets. Normal cleaning means
the property should be left as found. Properties left in an excessively
unclean state will incur penalty charges, Garden/pool maintenance
included. In some properties gas/water is extra, but this will
be pointed out to you. Most villas have complimentary maid service
included in the price. BED LINEN AND TOWELS ARE NOT PROVIDED,
but can be supplied at extra cost. PHONES MUST BE ORDERED
prior to arrival. All extras/special requests must be paid for
prior to arrival.
- REFUNDABLE SECURITY DEPOSITS: These are: requested by all property owners
to cover the cost of minor damages etc. and to pay for phone
charges incurred. This deposit is payable to us at the time of
payment of your final balance. This is returnable within a maximum
of 28 days from departure assuming that no damage has been caused
by anyone in your party during your stay.
As a rule of thumb, the basic security deposits are:
£500.00 for a villa
(in exceptional circumstances the deposit demanded may be larger
- £1000.00 or more).
£200.00 for an apartment.
- INSURANCE:
Proof of your own Insurance covering damage to the rented property
is mandatory. Any damage not covered by insurance will be deducted
from your deposit.
- DAMAGE AND BREAKAGE: You are responsible and liable for all damages/breakages
during your stay, whether accidental or negligent. You should
Inform AVS LTD. before departure from the property and replace
or pay for whatever has occurred, in the event of damage or breakage
discovered after your departure, the cost of repair/ replacement
will be deducted from your security deposit returnable within
28 days of departure. Major items will necessitate insurance
claims and excesses deducted from security deposits.
- INVENTORIES: Most properties have inventories. It is in
your own interest to see that this is accurate so that any loss/damage
is not wrongly attributed. Please inform us of any discrepancies/breakages/malfunctions
within 24 hours of arrival, after which time you will be deemed
to be responsible.
- ARRIVALS AND DEPARTURES: Normal arrival times MUST NOT be before
14.00 hours. You are requested to vacate the property by 10.00
hours. Late departures may incur extra charges.UnusuuI hours
of arrival/departure may be arranged at extra cost and any necessary
key collection must be at pre-arranged times otherwise WE CANNOT
GUARANTEE entrance to the property on that day, PLEASE BE AWARE
OF THE TIME DIFFERENCE between countries. Times quoted are C.E.T.
please also allow for flight delays, weather/traffic conditions.
Call us en route if unforeseen circumstances mean you will arrive
after 20.30 hours. WE CLOSE AT 18.00 HOURS PRECISELY and re-open
at 8.30 hrs.
- If for any reason we have to make
alterations to your arrangements, we will notify you immediately
and try to offer you accommodation of a similar standard. Should
this not be acceptable, we will refund your payment in total.
If alterations have to be made during your stay we will do our
best to maintain the overall standard of your holiday.
IMPORTANT NOTE: the provision of 8. will not apply if
the major change is caused by circumstances entirely beyond our
control.
- We reserve the right to cancel the
holiday before or after payment of the final balance and we will
offer the choice of a comparable alternative holiday or a prompt
refund of the money paid to us.
- If you cancel the holiday at any
stage, you may be liable for the full amount of the cost of the
holiday or the balance outstanding if the deposit has already
been paid. Although we will make every effort to re-book the
holiday with another client, this cannot be guaranteed and in
the event of a re-booking, there may be a price difference at
short notice from the original cost for which you may be liable.
- We reserve the right to terminate
without notice where the behaviour of the client or members of
his party is causing annoyance, distress, damage or danger to
the property owner, the property or a third party. No refunds
will be made in this event.
- Care is taken to ensure descriptions
of properties are accurate, and are written in good faith. Should
a facility not be available, we will do our best to arrange an
alternative. Occasionally some repair/maintenace may affect some
facility.
- Our responsibility is only in choosing
and recommending the property to you. No such extent as is provided
in the Misrepresentation Act 1967 and the Unfair Terms Act 1977
applies. We do not accept liability for any loss, damage or additional
expenses incurred by you or any mernber of your party in connection
with the holiday, whatever the cause. EXCEPT where there is the
proven neglect by the property owner or AVS Ltd. We do not control
or own the property you have booked and in that event we are
not liable for any injury, death, loss, inconvenience or damage
which arises outside our normal inspection process. While every
effort is made to perform the contract, we cannot accept liability
for alteration, delay or cancellation of your holiday because
of war, or threat of war,riot or civil strife. terrorist activity
(threatened or actual), natural disaster. fire, sickness, weather
conditions action at an airport or port by any governmental or
public authority, technical problems relating to transport airport
regulations temporary, technical, mechanical or electrical breakdown
with your accommodation or other circumstances amounting to 'force
majeure' or Acts of God and other similar events beyond our control.
- AVS Ltd. and the Property
Owners do our best to give you an enjoyable holiday. If you have
any complaint, the onus is on you to report it immediately so
that action can be taken straight away to rectify the fault.
We cannot accept liability for complaints after you return to
your home country unless they have been reported during the holiday
and sent in writing to us within 28 days after your departure.
Any
queries ? Contact us via:
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azur-villas.co.uk is part
of:
Azur Villa Services Ltd
19 Peel Rd. Douglas
Isle of Man
IM14LS/ Co reg No 100520C
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